Refund policy

RETURN AND REFUND POLICY

All sales are final. Because Smiley's products are made to order and/or personalized, we do not accept returns, exchanges, or refunds for changes of mind, incorrect sizes, products, colors, wording, designs, or other options selected by the customer. 

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or Smiley's made an error, please contact us through our store contact form within 3 calendar days of delivery. Include your order number and clear photographs of the item and its packaging. After reviewing the issue, we will provide an appropriate replacement or refund when applicable. 

CANCELLATIONS

Contact us immediately if you need to request a cancellation. Cancellations are not guaranteed and cannot be accepted after materials have been ordered or production has begun.

APPROVED REFUNDS

Any approved refund will be returned to the original payment method. Processing time may vary depending on your bank or credit card company.