Shipping policy

SHIPPING POLICY

PROCESSING TIME

Smiley's products are made to order. Please allow 7-10 business days for your order to be created and prepared for shipping. Business days do not include weekends or holidays. Large or highly customized orders may require additional time. 

SHIPPING METHOD AND COST

Orders are shipped using USPS PRIORITY MAIL. Customers are responsible for shipping costs, which are displayed at checkout. 

TRACKING AND DELIVERY

Tracking information will be provided after your order ships. Carrier delivery times are estimates and begin after USPS receives the package. They are separate from Smiley's 7-10 Business-day processing time. 

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address. 

DELAYS, LOSS, OR DAMAGE

Smiley's is not responsible for carrier delays. If your package is lost or arrives damaged, please contact us through our store contact form promptly with your order number and photographs when applicable. We will assist with the appropriate next steps or carrier claim.